Legal

Terms & Conditions

Last updated October 14, 2026

We are VideoInsights (“company,” “we,” “us,” or “our”), based in British Columbia, Canada. We operate the website www.videoinsights.ai, the web application at chat.videoinsights.ai, the VideoInsights REST API and SDKs, and the VideoInsights app for ChatGPT and Codex, as well as any related products and services that refer or link to these legal terms (collectively, the “services”). You can contact us through www.videoinsights.ai/contact or by email at contact@videoinsights.ai .

These legal terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and videoinsights.ai. By accessing the services, you have read, understood, and agreed to be bound by these legal terms. If you do not agree with all of these legal terms, you are prohibited from using the services and must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the services from time to time are hereby incorporated by reference. We reserve the right to make changes to these legal terms at any time and for any reason. We will alert you about any changes by updating the “last updated” date, and you waive any right to receive specific notice of each such change. It is your responsibility to review these legal terms periodically to stay informed of updates. You will be subject to any changes in any revised legal terms by your continued use of the services after the date such revised legal terms are posted.

We recommend that you print a copy of these legal terms for your records.

1. Our services

VideoInsights transcribes, summarizes and answers questions about video and audio content: files you upload and public YouTube videos you point us to. You can use the services through our web application, through our API with an API key, or through the VideoInsights app inside OpenAI's ChatGPT and Codex products. Usage is metered in VI tokens included with your plan.

The information provided when using the services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or that would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. Intellectual property rights

Our intellectual property

We are the owner or licensee of all intellectual property rights in our services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “content”), as well as the trademarks, service marks, and logos contained therein (the “marks”). Our content and marks are protected by copyright and trademark laws and other intellectual property rights around the world.

The content and marks are provided “as is” for your personal, non-commercial use or internal business purpose only.

Your use of our services

Subject to your compliance with these legal terms, including the “prohibited activities” section below, we grant you a non-exclusive, non-transferable, revocable license to:

access the services; and
download or print a copy of any portion of the content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as otherwise stated in these legal terms, you may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any part of the services, content, or marks for any commercial purpose without our express written permission.

If you wish to make any use of the services, content, or marks other than as set out in this section or elsewhere in our legal terms, please address your request to contact@videoinsights.ai . If we grant you permission to post, reproduce, or publicly display any part of our services or content, you must identify us as the owners or licensors and ensure that any copyright or proprietary notice is visible.

We reserve all rights not expressly granted to you in the services, content, and marks. Any breach of these intellectual property rights will be a material breach of our legal terms, and your right to use our services will terminate immediately.

Your submissions

Please review this section and the “prohibited activities” section carefully before using the services to understand the rights you give us and the obligations you have when you post or upload content.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the services (“submissions”), you agree to assign to us all intellectual property rights in these submissions. We shall own and be entitled to unrestricted use and dissemination of these submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us submissions, you:
- confirm that you have read and agree with our “prohibited activities” section and will not post or transmit any content that is illegal, harassing, hateful, defamatory, obscene, abusive, threatening, or otherwise objectionable;
- waive any and all moral rights to such submissions to the extent permissible by law;
- warrant that any submissions are original to you or that you have the necessary rights and licenses to submit them; and
- warrant and represent that these submissions do not violate any confidential or proprietary rights of any third party.

You are solely responsible for your submissions, and you agree to reimburse us for any losses we may suffer because of your breach of this section, any third-party intellectual property rights, or any applicable law.

3. User representations and accounts

By using the services, you represent and warrant that:

you have the legal capacity and agree to comply with these legal terms;
you are not a minor under the laws of the jurisdiction in which you reside;
you will not access the services through automated or non-human means, other than through our documented API, our SDKs, or an integration we publish such as the ChatGPT and Codex app;
you will not use the services for any illegal or unauthorized purpose; and
your use of the services does not violate any applicable law or regulation.

You need an account to use the services. You are responsible for keeping your login credentials, API keys and connected-app authorizations confidential and for all activity that occurs under your account. Notify us promptly at contact@videoinsights.ai if you suspect unauthorized use.

If you provide any untrue, inaccurate, not current, or incomplete information, we have the right to suspend or terminate your account and refuse all current or future use of the services.

4. Prohibited activities

You may not access or use the services for any purpose other than that for which we make them available. You may use the services and their outputs for your own personal or business purposes within the limits of your plan, but you may not resell access to the services or operate them as a service for third parties without our written agreement.

As a user of the services, you agree not to:

systematically retrieve data from the services to create or compile a collection, compilation, database, or directory without written permission from us;
trick, defraud, or mislead us or other users in an attempt to learn sensitive information, such as passwords;
circumvent or disable security-related features of the services;
disparage, tarnish, or otherwise harm us and/or the services;
use information obtained from the services to harass, abuse, or harm another person;
make improper use of our support services or submit false reports of abuse or misconduct;
use the services in a manner inconsistent with any applicable laws or regulations;
engage in unauthorized framing of or linking to the services;
upload or transmit viruses, Trojan horses, or other materials that interfere with the proper functioning of the services;
engage in any automated use of the system outside our documented API and published integrations, or circumvent VI-token metering, rate limits or plan limits;
upload, link to or analyze content that you do not have the right to use, that infringes intellectual property or privacy rights, or that is unlawful, including content depicting the sexual abuse of minors;
use the services to download, redistribute or circumvent access controls on YouTube or other third-party content in violation of that platform's terms;
share your API key or connected-app access with others, or create multiple free accounts to obtain extra VI tokens;
delete the copyright or other proprietary rights notice from any content;
impersonate another user or person or use another user’s account without permission;
upload or transmit any material that acts as a passive or active information collection mechanism, such as cookies or spyware;
interfere with, disrupt, or create an undue burden on the services or networks connected to the services;
harass, annoy, or threaten our employees or agents;
attempt to bypass measures designed to prevent or restrict access to the services;
copy or adapt the services’ software, including but not limited to Flash, PHP, HTML, or JavaScript code;
except as permitted by applicable law, reverse engineer or decompile any part of the services;
use a buying agent or purchasing agent to make purchases on the services;
make any unauthorized use of the services, such as collecting usernames or email addresses for sending unsolicited emails, or creating accounts under false pretenses;
use the services as part of any effort to compete with us, including to build a competing product or to train machine-learning models on our outputs at scale.

5. Your content

“Your content” means the video and audio files you upload, the YouTube videos you ask us to process, and the questions and prompts you submit. Your content is private to your account and is not visible to other users. You are solely responsible for your content, and you represent and warrant that you own it or have all rights needed to upload and process it, and that doing so complies with these legal terms and applicable law, including the terms of any platform the content comes from.

Uploaded media files are retained for a period that depends on your plan and are then deleted automatically, as described in our Privacy Policy. Keep your own copies; the services are not a backup or archival product.

6. Content license and AI outputs

You retain full ownership of your content. You grant us a limited, non-exclusive, worldwide, royalty-free license to store, copy, transcribe, analyze and otherwise process your content solely to provide the services to you, to maintain and secure them, and as described in our Privacy Policy. We do not use your content to train machine-learning models. This license ends when your content is deleted, except for copies in routine backups and where we are required by law to retain data.

“Outputs” are the transcripts, summaries, answers, metadata and other results the services generate for you. Subject to these legal terms, we assign to you whatever rights we hold in outputs, and you may use them for any lawful purpose. Outputs are generated by automated systems, including speech-recognition and large language models, and may be inaccurate, incomplete or misleading. Similar outputs may be generated for other users who process the same public video. You are responsible for reviewing outputs before relying on them, and you must not present them as professional legal, medical, financial or other advice. We provide outputs “as is”, without warranty of accuracy.

By submitting suggestions or feedback regarding the services, you agree that we can use and share such feedback without compensation to you.

6a. Plans, VI tokens, billing and refunds

Current plans, prices, VI-token allowances and limits are described on our pricing page. Operations consume VI tokens as described in the token-usage guide on that page. The free plan includes a monthly token allowance at no charge.

Subscriptions are billed in advance on a recurring monthly basis through our payment processor, Stripe, and renew automatically until cancelled. Prices are in US dollars and exclude any applicable taxes.
VI tokens reset at the start of each billing period. Unused tokens do not roll over, have no cash value and cannot be transferred or exchanged.
Upgrades take effect immediately and are prorated. Downgrades and cancellations take effect at the end of the current billing period; you keep access until then.
Refunds. Because tokens are consumed as you use them and plans can be cancelled at any time, fees are non-refundable except where required by law or where we, at our discretion, agree otherwise (for example after a billing error or a sustained outage). Contact us within 14 days of a charge if you believe it was made in error.
Changes. We may change plans, prices and token costs. Price changes to an existing subscription take effect at your next renewal after we have given you at least 30 days' notice.
Non-payment. If a payment fails we may downgrade your account to the free plan or suspend it until payment is received.

Purchases are made on our website. The ChatGPT and Codex app does not sell anything inside OpenAI products; it uses the VI tokens included with the plan on your VideoInsights account.

6b. API, ChatGPT and Codex app, and third-party services

API. Paid plans include access to our REST API. API keys are personal to your account; keep them secret and rotate them if they are exposed. API use consumes VI tokens and is subject to rate and plan limits. The API is offered in beta and may change; we will try to give reasonable notice of breaking changes.

ChatGPT and Codex app. You may connect your VideoInsights account to OpenAI's ChatGPT and Codex products. When you do, you authorize us to act on instructions those products send on your behalf, within the permissions you approve, and to return results to them. Your use of ChatGPT and Codex is governed by OpenAI's own terms and privacy policy, which we do not control. You can disconnect the app at any time; see our support page.

YouTube and other third-party content. Features that work with YouTube videos use public data from YouTube and are subject to the YouTube Terms of Service. We do not control third-party platforms and are not responsible for their content or availability.

7. Services management

We reserve the right, but not the obligation, to:

monitor the services for violations of these legal terms;
take appropriate legal action against anyone who violates these legal terms;
restrict access to or remove any of your content that violates these legal terms;
remove or disable all files and content that are excessively large or burdensome to our systems; and
otherwise manage the services to protect our rights and property and to facilitate the proper functioning of the services.

8. Term and termination

These legal terms remain in effect while you use the services. We may, in our sole discretion and without notice or liability, deny access to and use of the services to any person for any reason, including for a breach of these legal terms or applicable law. We may suspend or terminate your use or delete any content you posted at any time without warning.

If we suspend or terminate your account, you are prohibited from creating a new account under any name, even if you may be acting on behalf of a third party. In addition to suspending or terminating your account, we may pursue legal remedies as appropriate.

9. Modifications and interruptions

We reserve the right to change, modify, or remove the contents of the services at any time for any reason at our sole discretion without notice. We have no obligation to update any information. We will not be liable for any modification, suspension, or discontinuance of the services.

We cannot guarantee the services will be available at all times. We may experience technical issues or need maintenance that results in interruptions or errors. You agree that we have no liability for any loss or inconvenience caused by your inability to access or use the services during any downtime.

10. Governing law

These legal terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Subject to the dispute-resolution section below, both VideoInsights and you consent to the exclusive jurisdiction of the courts located in British Columbia, Canada to resolve any dispute related to these legal terms.

11. Dispute resolution

Informal negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim (“dispute”) between you and us, the parties agree to first attempt informal negotiations for at least a period of thirty (30) days before initiating arbitration. Informal negotiations begin upon written notice from one party to the other.

Binding arbitration

Any dispute arising out of or relating to these legal terms that is not resolved by informal negotiations shall be referred to and finally resolved by arbitration administered by the Vancouver International Arbitration Centre under its applicable rules. There shall be one arbitrator. The seat of arbitration shall be Vancouver, British Columbia, Canada. The language of the proceedings shall be English, and the governing law of these legal terms shall be the law of British Columbia and the federal laws of Canada applicable therein. Nothing in this section prevents either party from bringing a claim in a small-claims court of competent jurisdiction, or prevents you from relying on mandatory consumer-protection rights in your country of residence.

Restrictions

All arbitration shall be limited to the dispute between you and us individually. No arbitration shall be joined with any other proceeding, and there is no right or authority for any dispute to be arbitrated on a class-action basis or brought in a purported representative capacity on behalf of the general public or others.

Exceptions to informal negotiations and arbitration

You and we agree that the following disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any dispute seeking to protect or enforce intellectual property rights; (b) any dispute involving allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If any portion of this provision is deemed illegal or unenforceable, the remaining portions will remain in effect, and such dispute shall be decided by a court of competent jurisdiction in vancouver, canada, b.c.

12. Corrections

There may be information on the services that contains typographical errors or inaccuracies. We reserve the right to correct any errors or omissions and change or update the information on the services at any time without prior notice.

13. Disclaimer

The services are provided on an “as is” and “as available” basis. You agree that your use of the services is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the services and your use thereof, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the services’ content or any content linked to the services, and assume no liability for any errors, mistakes, or inaccuracies, personal injury or property damage resulting from your access to and use of the services, unauthorized access to or use of our secure servers, interruption or cessation of transmission, any bugs or viruses that may be transmitted to or through the services by third parties, or any errors or omissions in any content.

14. Limitations of liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the services, even if advised of the possibility of such damages. Notwithstanding anything to the contrary herein, our liability to you for any cause whatsoever and regardless of the form of the action will at all times be limited to the amount paid by you to us, if any. Certain jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages, so some or all of these limitations may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any losses, damages, liabilities, claims, or demands, including attorneys’ fees and expenses, arising out of or related to: (1) your use of the services, (2) your breach of these legal terms, (3) any breach of your representations and warranties, (4) your violation of the rights of a third party, or (5) any harmful act toward another user of the services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you must indemnify us, and you agree to cooperate with our defense of such claims.

16. User data

We will maintain certain data that you transmit to the services for managing performance, as well as data relating to your use of the services. How we collect, use and retain personal data is described in our Privacy Policy, which forms part of these legal terms. Although we perform routine backups of data, uploaded media is deleted automatically at the end of your plan's retention period and you are solely responsible for all data you transmit or that relates to activities you have undertaken using the services. You agree that we have no liability to you for any loss or corruption of such data, and you waive any right of action against us for such loss or corruption.

17. Electronic communications, transactions, and signatures

Visiting the services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us. You waive any rights or requirements under any statutes or laws requiring non-electronic signatures or deliveries.

18. Miscellaneous

These legal terms and any policies or rules posted by us on the services constitute the entire agreement between you and us. Our failure to enforce any right or provision of these legal terms does not operate as a waiver. These legal terms operate to the fullest extent permitted by law. We may assign any or all of our rights and obligations to others at any time. We are not liable for any loss or failure to act caused by any cause beyond our reasonable control. If any provision of these legal terms is determined to be unlawful or unenforceable, that provision is severable and does not affect the validity of other provisions. No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these legal terms. You agree that these legal terms will not be construed against us by virtue of having drafted them, and you waive any defenses you may have based on the electronic form of these legal terms and the lack of signing by the parties.

19. Contact us

In order to resolve a complaint regarding the services or to receive further information regarding use of the services, please contact us at: